Originally asked by John Lombardo on 20 May 2024 (original question)
Hello,
I have about 25 tickets that have the error “Unexpected error occurred. Generate an exalate support.zip file and contact support.” Usually when I see this error itself resolves, but in this case even after retrying a sync I get the same failure.
I also cannot generate a zip file as I am getting an error. Has anyone seen a major drop in Exalate’s stability in the past month or 2? There was an outage that lasted several days a few weeks back, now I have 2 dozen tickets with sync errors that in my experience is an error that is coming from a problem on the host side.
Comments:
Francis Martens (Exalate) commented on 21 May 2024
Hi John,
We have had a number of instabilities, but measures have been taken to tackle these (mainly expanded the resources).
Can you raise a ticket on our portal so we can see where these errors come from
https://exalate.atlassian.net/servicedesk/customer/portal/5
Thanks