The following error occurred with Excel on Jira, what causes it? Is the purchase of license due? Error Detail Message:A general error is blocking exalate synchronization, please contact the exalate support team

General Questions
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Originally asked by Megan Zhou on 13 August 2021 (original question)

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Answer by Ariel Aguilar on 16 August 2021

Hi Megan,

You can submit a support request to our Service Desk directly. Or just send an e-mail to support@exalate.com. If you haven’t done it already.

Kind regards,

Ariel