Originally asked by r on 30 March 2021 (original question)
My subscription in jira was suspended because my attlassian account hasn’t been renewed. After renewing it exalate for jira app stop synchronization .
Answer by Mariia Horbatiuk on 30 March 2021
Hi there,
Could you please create a support ticket?
In order to help you we may require information that shouldn’t be shared in public 
The link to support portal is here.
Thank you!
Exalate Support Team