Sync zip file error

General Questions
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1

Originally asked by Bat Sheva Chen on 28 June 2022 (original question)

looks like we are unable to sync zip files.
we are getting this error in prod.

Can you please advise?

ERROR      [c.e.r.blob.out.BlobEventProcessorService] Could not transition blob event in status PUBLISH_BLOB_IF_NEEDED for connection Metro Internal and remote issue TDO-4217 due a transport error: Network problem occurred. <a href="https://docs.idalko.com/exalate/x/OwAM#ResolveandRetry" target=_blank rel=noopener noreferrer>Resolve the error and retry</a>..
2022-06-28 10:53:21,571+0300 pool-68-thread-1 WARN      [c.e.t.r.client.v2_4.PublishBlobClient] It was not possible to convert the response body: `Pm_�T�q�<��%a�result_TDO-4217.csv�]�r��r��+jg;b�>���4^��Ժ
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2

Answer by M. Ashar Iqbal on 28 June 2022

Hi Bat Sheva Chen ,

Thank you for being a part of Exalate Community, and sharing your concern here.

Could you please confirm if you have tried the Resolve and Retry? If not, may I please request you to run the ‘Resolve and Retry’ to see if it resolves a problem?

In case the problem persists, I would request you to open a Support ticket with the following details.

Kind Regards,

Ashar