Originally asked by allenhsieh on 03 November 2020 (original question)
Hi Support,
When I tried to sync up a project with another company, I set everything in place except the receiver project can’t that set up trigger condition and there was a pop-up message here.
Can you help?
Answer by Francis Martens (Exalate) on 04 November 2020
Can you try out to run the jql by logging in as the proxy user and see what gives?
I tried another JQL as attached, the message just did not pop up again?
why is that and does the JQL are correct in your opinion to trigger an auto-sync up?
Can you rephrase the question - I don’t understand
btw - you can also use a trigger such as
status in (“pending”, “waiting for debrief”)
It is performance wise smarter as each trigger will be run against each issue create/update event.
So you were saying it my workflow has 4 statuses, for example, it is better to choose only one status to trigger a sync up?
No - it is an optimization of the triggers. Instead of 2 triggers you can have the same effect with a single trigger
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