Jira Trigger does not work

General Questions
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1

Originally asked by Harold Oconitrillo on 10 March 2022 (original question)

I have created a new connection and the trigger for that connection does not work when I have a specific AQL for it, meaning, if the trigger is:

status = "Pending Labs"

everything works well

but if the trigger is:

project = Support AND status = "Pending Labs"

the trigger does not work and issues are not synced when they need to

yes, I have tested the AQL in Jira and when I run it I do get results as expected.

Comments:

Harold Oconitrillo commented on 10 March 2022

Hi,

I believe the problem is that you need to use the project key instead of the name of the project, for example

project = SUP AND status = "Pending Labs"

Kind regards,

Harold Cruz

2

Answer by Marcus Nygren on 18 March 2022

Hello Harold,

Is this in Jira Cloud or in Jira Data Center? We have got triggers running in Jira Data Center using JQLs with project names and they are able to sync.

We are running on Jira 7.13.2 with Exalate on

Although I have seen something like this pop up in a different issue. Do you have a project whose key is SUPPORT as well as a project named Support?

In these cases Jira will prefer returning results of the project whose key is matching.

Kind regards,

Marcus Nygren