How to initiate a sync up in a project?

General Questions
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1

Originally asked by allenhsieh on 18 November 2020 (original question)

Hi Support,
I have a situation where the parent site has a project and its issue type is called “Incident”.
The connection is built between the parent site and the receiver site for no problem. Yet, somehow it can not run automatic sync up when parent site’s project issues a new ticket but manually trigger.

1138×491 12.5 KB

Can you please help?

2

Answer by Francis Martens (Exalate) on 18 November 2020

Hi allenhsieh

Questions (assuming this is Jira to jira)

  • When the trigger jql is run in the search function of Jira - what does it return
  • When you click the ‘bulk exalate’ how many issues does it return
  • Are there any errors showing in the error list

Francis

PS. This is not a support site :smile:

Comments:

allenhsieh commented on 23 November 2020

OK, sorry about that~