Originally asked by Sam Lauwers on 12 March 2021 (original question)
I’ve set up a sync between 2 Jira instances in Visual Mode and tried to trigger the sync when it enters a certain status, but this does not seem to work. Once the issue is created on one Jira it immediately syncs to the other Jira.
Answer by Sam Lauwers on 19 March 2021
Hello Francis,
Everything works fine now, but now I’m experiencing the following problem:
I changed the workflow on 1 side and the part where you can change the Status (under Rules) is not changing…
Also when I delete the connection and create a new one, I still don’t see the new status.
Please raise a ticket on https://support.idalko.com/servicedesk/customer/portal/8 and provide a support.zip + details of your environment.
Answer by Francis Martens (Exalate) on 12 March 2021
Sam Lauwers
Did you put the scope on automatic sync
Put that one on manual, and add the trigger
Hi Francis, yes both directions are in Automatic Sync Method
Can you then change them to manual and try the trigger for selecting the issues to be synced?
