How to use Jira's workflow to trigger a sync up ticket?

Use Case
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Originally asked by allen on 14 October 2020 (original question)

Hi guys,

I have a situation that we like to use Jira’s workflow or status to initiate sync up to a desired receiver project or company.

Use Case:
3 platforms to sync up together/
A. Jira Software/Cloud - B. Jira Software/Cloud - C. Jira Service Desk/Local

Source Project - A
Receiver Project - B and C

Case one - Source project A uses workflow to assign a ticket to the receiver B while the receiver C can’t see this ticket (compliance concerns).

Case two - Source project A uses workflow to assign a ticket to the receiver C while the receiver B can’t see this ticket (compliance concerns).

Can any experts or use cases out there to shed a light on this particular use case?

I kept asking Exalate customer service about it and they were telling me this is the place where my special use case will get some directions or even a practical solution.

I really appreciate to whom seeing this question and have some good tips and thank you in advance for leaving a mark here. THANK YOU~

2

Answer by Michiel Meurs on 14 October 2020

Hi Allen,

This can be done by creating a trigger. In this trigger, you can say for example: status = “Sent to company B”

And let it sync with the connection from company A to company B

Same for the other company. You create a trigger: status = “Sent to company C”

And let it sync with the connection from company A to company C

3

Answer by allenhsieh on 15 October 2020

Hi Michiel,
Thank you for the tip, here I post a picture to explain it a bit more.
My question is to use workflow to trigger sync to a specified receiver:

For instance:
If I choose Assigned to 2nd support (Project B), the ticket will be generated and sync up to project B, not Project C.

If I choose Assigned to Asia Support (Project C), the ticket will be generated and sync up to project C, not Project B.

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Comments:

Michiel Meurs commented on 15 October 2020

Isn’t that what my solution does?

allenhsieh commented on 15 October 2020

yes, but we just found out to achieve using workflow’s transition to trigger a sync up. You need to go to connection’s trigger to set if & else commend line.

Michiel Meurs commented on 15 October 2020

I’m glad to hear you found it. Can you maybe post your solution on this page? This way others can benefit from it.