Plugin install error

General Questions
1

I installed the Exalate plugin on our Prod Salesforce environment and have this issue -

Note, we do have the exalate plugin operational on the Dev SFDC site.

image
image1909×824 13.2 KB

The error message when opening the Exalate Console in Salesforce is a broken page with the following text in the middle of the screen -
"
docs.idalko.com redirected you too many times.
"

2

HI @mi_qorvo
Can you please provide us your Salesforce Instance URL?
Thanks,
Sonal

3

Hello @Sonal_Otwani

I believe its qorvo.lightning.force.com

4

Hi @mi_qorvo

Thanks for reaching out us here. For this type of issue I would recommend you to reach to our support team.

The primary reason is that your query/issue may involve reviewing details such as:

  • Your specific installation setup
  • Accessing and analysing log files or other diagnostic data.
  • Providing tailored solutions based on your unique environment.

Our support team is equipped to handle these situations efficiently and ensure a quicker resolution. Here you can find how to contact support team:

Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.

Regards,
Sonal

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