Originally asked by Sherine on 14 March 2023 (original question)
The “Get it Now” button provided in App Exchange is just taking to the blank page. Tried with different browsers but still the same.
When we try to install the package from Sandbox,it opens login screen connects to our Production environment then next step it takes to the blank page.
Any help would be greatly appreciated.
Answer by Syed Majid Hassan on 17 March 2023
Hi Sherine,
Apologies for the late response here. We are aware that the AppExchange is having some issues with the install package, and we have been working with them to get it resolved. In the meantime, can I please request you to create a ticket here, and we will assist you in getting up and running with Exalate.
Thanks
Majid
Answer by Sherine on 17 March 2023
Syed Majid Hassan Thank you for your response. Here is the ticket link https://support.idalko.com/plugins/servlet/desk/portal/8/EASE-21085