Originally asked by Shin Hyunsoo on 28 March 2023 (original question)
I’m trying install Exalate for Salesforce in AppExchage.
I click “get it now”, but the web page is stopped in white page.
So I can’t install Exalate to Salesforce.
How can I resolve this problem?
+add) other appexchange app can be installed, only Exalate can’t be intalled.
And I tried to install by AppExchange Marketplace in setting in Salesforce Org, it is also same.
Answer by George Smith on 28 March 2023
Hey Shin,
If you need any assistance with getting Exalate configured, just book a call with one of our engineers here:
https://exalate.com/book-demo/
Cheers,
George
Answer by Jillani Fazal on 28 March 2023
Hi Shin Hyunsoo
This is Jillani here and thank you for connecting with us via community portal.
It is a know issue and please review this article in this regards to proceed further.
https://docs.exalate.com/docs/known-issue-salesforce-installation-problems
I hope you will find it useful.
BR,
Jillani
Thank you for your help.
I success to install Exalate app.
Thank you.
Highly appreciated and thank you for the update. (old community)
Glad to learn that the app has been installed. Do connect back if anything else comes up as we are always here to help.
BR,
Jillani
