Exalate plugin page not loading

General Questions
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1

Originally asked by Lousanje Ramirez Navarro on 05 July 2021 (original question)

After trying to configure a Jira Cloud to Jira Cloud Visual connection, one of the instances is now not loading the Exalate plugin pages at all (shows a flash message saying the team has been notified)

In the devtools > network I see a call to https://connect.exalate.net/syncqueue

that is failing with a 502 response.

Any help?

2

Answer by Daniel Carvajal on 05 July 2021

Hi Lousanje

This seems to be more of a technical problem, could you raise this as a support ticket instead in order to assist you with this issue?

Thank you.

Comments:

Lousanje Ramirez Navarro commented on 06 July 2021

Ok, will do

Lousanje Ramirez Navarro commented on 06 July 2021

This seems to have solved itself overnight, so I will post the error I’m getting now as another question