Originally asked by Jose Lobo on 09 November 2020 (original question)
Hi, is there a way to change an Exalate Node from ServiceNow test environment to a production environment while keeping the same connection configuration?
Answer by Juan Grases on 09 November 2020
Yes, you will need to clean-up the sync on both instances first. In snownode, you can go to the path /suporttools from where you can clean-up all the sync info of the node.
After cleaning up, you just need to go to your general settings and update the issue tracker URL to the new one.