Connecting Exalate behind the firewall with Jira Cloud

Originally asked by Jose Pablo Alpizar Hidalgo on 28 March 2022 (original question)


We are trying to connect an Exalate node behind the firewall with Jira Cloud.

ServiceNow <--> Exalate <-- firewall ---> Jira Cloud. Followed “Configuration steps” in the link was not helpful https://docs.idalko.com/exalate/display/ED/Sync+Public+and+Private+Jira+Servers

The instructions there are not screenshots, and no mention on what instance we are supposed to initiate the connection.

Set up a Connection from your Instance

Select the proper connection type as shown below

Complete other steps from the connection wizard

Send an Invitation to the Destination Instance

Make sure the Destination side has accepted the invitation

Synchronize issues.

Please advice.


Comments:

Ariel Aguilar commented on 31 March 2022

Hi there,

Could you try initiating the connection from Jira Cloud side and use the option “I don’t have a URL” then, accept invite in ServiceNow side? Let me know if that fixes the whole problem. Then, if not, let us know, so we can guide on further steps.

Thanks,

Ariel