I need to know if the following is possible at all and if it is so, how:
In ServiceNow, when a Service Request is created (and reaches certain point), it’s exalated into a Jira issue (already done).
When the Service Request is closed, a Change is automatically created. That Change needs to be exalated into the very same Jira issue already exalated with the Service Request.
I’ve been checking the syncHelper and nodeHelper methods but I don’t see any “exalateTo(connection, issueNum)” or something similar at all.
I know that you can manually exalate 2 given, already existing tickets, so the functionality is already in place, I just don’t find a way to do this from a connection so it’s done automatically.
Anyone knows if this is even possible, and if it is how to achieve this?