Assignment Group to Component sync

General Questions
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1

Originally asked by Jose Lobo on 24 September 2020 (original question)

We need to sync the Assignment Group to Component – how hard is it to map that with Exalate?

2

Answer by André Leroy-Beaulieu Castro on 24 September 2020

Hi!

You are going to need to map from the ServiceNow Assignment group values to the corresponding component names in Jira :smile:

ServiceNow Outgoing Sync:

if(incident.assignment_group && incident.assignment_group != "")){
  replica.assignment_group = incident.assignment_group?.displayValue
}

Jira Incoming Sync:

def componentsMapping = ["Assignment Group A":"Component Name 1",
                         "Assignment Group B":"Component Name 2"]
def component = nodeHelper.getComponent(componentMapping[replica.assignment_group], issue)
issue.components += component

Thanks,

André

3

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