xl8bot
1
Originally asked by Jose Lobo on 24 September 2021 (original question)
What are good practices when syncing:
- Jira assignee to ServiceNow task “assigned to”
- AND ServiceNow Task assignee can’t be assigned because he isn’t within the Servicenow Assigment Group
Any ideas?
xl8bot
2
Answer by Jose Lobo on 24 September 2021
There are 3 potential approaches:
- Set default user
- Add mapping to incoming scripts in ServiceNow: If incoming assignee is not within assignment group > reassign assignment group (Based on mapping)
- Dynamic look up: Look for incoming user > choose an appropriate user in ServiceNow and its assignment group. (This is the most complex scenario)