Jira assigned to ServiceNow assignment groups

General Questions
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1

Originally asked by Jose Lobo on 23 September 2020 (original question)

What is the best way to sync Jira “assigned to” field and “assignment groups” in ServiceNow

2

Answer by André Leroy-Beaulieu Castro on 23 September 2020

Hi!

To synchronize ServiceNow Assignment Groups to Jira Assignees bi-directionally, you will need to create a mapping between assignment groups and corresponding users in Jira, for example:

Jira Outgoing Sync:

replica.assignee = issue.assignee

Jira Incoming Sync:

def assigneeMapping = ["Assignment Group A":"jirauser@example.com",
                       "Assignment Group B":"jirauser2@example.com"]
issue.assignee = nodeHelper.getUserByEmail(assigneeMapping[replica.assignment_group])

ServiceNow Outgoing Sync:

if(incident.assignment_group && incident.assignment_group != "")){
  replica.assignment_group = incident.assignment_group?.displayValue
}

ServiceNow Incoming Sync:

def assignmentGroupMapping = ["jirauser@example.com":"Assignment Group A",
                       "jirauser2@example.com":"Assignment Group B"]
def localAssignmentGroup = assignmentGroupMapping[replica.assignee?.email]
incident.assignment_group = nodeHelper.getReference("assignment_group", "name", localAssignmentGroup)

Thanks,

André

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