It is possible to sync group`s from snow to jira

General Questions
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1

Originally asked by Patrick Mennecke on 10 December 2020 (original question)

Sync group names from SNOW to Jira and in the other way

Comments:

Juan Grases commented on 11 December 2020

Hi! Could you provide more details in your use case? Do you mean mapping an Issue on Jira to a specific group on servicenow? Or you are rather talking about mapping a field from Jira to the group field in an incident on servicenow?

Patrick Mennecke commented on 14 December 2020

Hi, i want get the assignement group name from SNOW and mapping it to an custonm field (select list field or group poicker field) and in the other way

2

Answer by Mariia Horbatiuk on 11 December 2020

Hi Patrick!

Have you tried the method below?

https://docs.idalko.com/exalate/x/CAHBAg

Comments:

Patrick Mennecke commented on 14 December 2020

Hi,

no i don`t test that. I will testet today.

Patrick Mennecke commented on 14 December 2020

Hi,

is there a solution on the Jira side?

Francis Martens (Exalate) commented on 16 December 2020

On the Jira side you just need to set the option of the custom field.
Check the documentation about How to synchronize list custom fields