How can I populate a Jira field with the team to assign the ServiceNow tasks to

General Questions
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1

Originally asked by Jose Lobo on 23 September 2020 (original question)

How can I set the assignment_group on the ServiceNow side versus the assigned_to?

The idea is to populate a Jira field with the team to assign the ServiceNow tasks to.

2

Answer by André Leroy-Beaulieu Castro on 23 September 2020

Hi!

To populate a custom field in Jira with the assignment_group of the corresponding ServiceNow entity, in this case an Incident:

ServiceNow Outgoing Sync:

if(incident.assignment_group && incident.assignment_group != "")){
  replica.assignment_group = incident.assignment_group?.displayValue
}

Jira Incoming Sync:

//Change "ServiceNow Assignment Group" to the actual name of the Jira custom field you wish to populate with this info.
issue.customFields."ServiceNow Assignment Group"?.value = replica.assignment_group

Thanks,

André

3

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