Originally asked by Balu Reghunathan on 23 November 2022 (original question)
I am trying to send the status from Zendesk to ServiceNow, When I try to send the status it is always sending as empty string.
Outgoing script (Zendesk)
replica.status = issue.status
I tried to log to see what is going on and it is always coming as empty.
debug.error("issue.status from local side is: " + issue.status) // shows it as empty
debug.error("replica.status from local side is: " + replica.status) // shows it as empty