xl8bot
1
Originally asked by Mariia Onyshchenko on 19 March 2021 (original question)
How to sync Requester between 2 Zendesk Nodes in a Script Mode?
I’m guessing it will not work if I just add
issue.status = replica.status
in outgoing sync on both sides…
xl8bot
2
Answer by Serhiy Onyshchenko on 19 March 2021
Hey, Mariia Onyshchenko, requester is a different field from status.
I believe it’s managed through
issue.reporter
property. Would this work:
issue.reporter = nodeHelper.getUserByEmail(replica.reporter?.email) ?: ({ user -> user.key = user.email; user })(replica.reporter)
Regards, Serhiy.