Sync status between Jira and Zendesk

General Questions
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Originally asked by Andrey Areschenko on 28 April 2022 (original question)

Hi,

we are trying to sync ticket statutes between Jira and Zendesk. I.e. when someone set a ticket status as “Done” on the Jira side, it should be set as “Solved” on the Zendesk side.

We followed https://docs.idalko.com/exalate/pages/viewpage.action?pageId=33587496

On Jira we have default outgoing sync block - https://imgur.com/Z4C3lVw.png
On Zendesk we want to set just a default status (from the start) in the Incoming sync - https://imgur.com/YrLrrAo.png

>issue.setStatus(“Open”)

and it returns follow error -

>Status cannot be blank
https://imgur.com/ZEWMkcf.png

we tried a few more variants, but nothing has helped.

Could you help us to configure it please?

Thank you

2

Answer by Ariel Aguilar on 28 April 2022

Hi Andrey,

What if you try the following:

issue.setStatus("open")

Kind regards,

Ariel

Comments:

Andrey Areschenko commented on 28 April 2022

It works well, thank you!
(sorry for such, probably, stupid question, I must have tested it by myself)

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