Unable to sync Issue Security field (no errors)

General Questions
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1

Originally asked by Harold Oconitrillo on 18 April 2023 (original question)

I used the following Exalate instructions to implement syncing of issue security: https://docs.exalate.com/docs/how-to-synchronize-securitylevel-issue-field-in-jira-on-premise

This is what I added to each Jira instance:

Outgoing sync

replica.securityLevel = replica.securityLevel

Incoming sync

issue.securityLevel = replica.securityLevel

Note: I verified that the sync user (1) has the ability to set issue security in the project’s permission scheme and (2) has visibility of both of our security levels (Internal / External).

Upon changing the field, the sync completes “Synchronized” but no changes are made to the destination instance. I tested this both directions with the same result.

Tested but not working

import com.exalate.basic.domain.hubobject.v1. BasicHubIssueSecurityLevel
issue.securityLevel = new BasicHubIssueSecurityLevel(null, "name", "description")

OUTGOING SYNC includes:

replica.securityLevel = issue.securityLevel

INCOMING SYNC includes
import com.exalate.basic.domain.hubobject.v1. BasicHubIssueSecurityLevel

Same result as before, field remained unchanged.
issue.securityLevel = new BasicHubIssueSecurityLevel(null, "name", "description")

<< Correction >>
OUTGOING SYNC includes:

replica.securityLevel = issue.securityLevel

INCOMING SYNC includes
import com.exalate.basic.domain.hubobject.v1. BasicHubIssueSecurityLevel

Same result as before, field remained unchanged.
issue.securityLevel = new BasicHubIssueSecurityLevel(null, "name", "description")
2

Answer by Jason Jonas on 21 April 2023

Exalate support submitted the request for help on my behalf. Any help would be much appreciated as they do not offer “configuration support”. Thanks community members for your help!