Originally asked by sachin sharma on 13 January 2020 (original question)
We are evaluating Exalate plugin, to sync jira tickets from one JIRA instance to another JIRA instance.
JIRA Version: JIRA Server 7.13.9
Exalate version: 4.6.10-j7
Receiving below error in Sync:
Exalate has problems performing actions in this Jira. Trying to invoke method to set user on class ‘class com.quisapps.jira.fieldsecurity.issue.SecureMutableIssueImpl’ but no available method was found in Jira API. Please contact exalate support.
Please help us to resolve this issue so that we can evaluate further and take a decision on license purchase.
com.exalate.api.exception.IssueTrackerException: Exalate has problems performing actions in this Jira. Trying to invoke method to set user on class 'class com.quisapps.jira.fieldsecurity.issue.SecureMutableIssueImpl' but no available method was found in Jira API. Please contact exalate support at com.exalate.node.compatibility.CompatibilityService.invokeSetUserMethod(CompatibilityService.java:592) at com.exalate.node.compatibility.CompatibilityService.setIssueReporter(CompatibilityService.java:602) at com.exalate.node.hubobject.v1_4.NodeHubIssueHelper.createIssue(NodeHubIssueHelper.java:515) at com.exalate.node.hubobject.v1_4.NodeHubIssueHelper.createIssueWith(NodeHubIssueHelper.java:439) at com.exalate.compatibility.HubObjectHelperAdapter.createNodeIssueWith(HubObjectHelperAdapter.java:38) at com.exalate.hubobject.v1_2.HubObjectHelper.createNodeIssueWith(HubObjectHelper.java:269) at com.exalate.processor.jira.JiraCreateIssueProcessor.applyProcessorResult(JiraCreateIssueProcessor.java:289) at com.exalate.processor.jira.JiraCreateIssueProcessor.applyProcessorResult(JiraCreateIssueProcessor.java:267) at com.exalate.processor.jira.JiraCreateIssueProcessor.createIssue(JiraCreateIssueProcessor.java:152) at com.exalate.replication.request.CreateIssueSyncRequestState.transition(CreateIssueSyncRequestState.java:73) at com.exalate.replication.request.CreateIssueSyncRequestState.transition(CreateIssueSyncRequestState.java:24) at com.exalate.replication.in.RequestProcessorService.processSyncRequest(RequestProcessorService.java:335) at com.exalate.replication.in.RequestProcessorService.processSyncRequestsForIssue(RequestProcessorService.java:198) at com.exalate.replication.in.RequestProcessorService.processSyncRequests(RequestProcessorService.java:145) at com.exalate.replication.in.RequestWorker$1.run(RequestWorker.java:79) at com.exalate.node.util.concurrent.ClusteredSensitiveExecutorService$1.run(ClusteredSensitiveExecutorService.java:32) at com.exalate.node.util.concurrent.ClusteredSensitiveExecutorService$1.run(ClusteredSensitiveExecutorService.java:28) at com.exalate.node.util.concurrent.ClusteredSensitiveExecutorService.executeHandlingLocks(ClusteredSensitiveExecutorService.java:54) at com.exalate.node.util.concurrent.ClusteredSensitiveExecutorService.executeHandlingLocks(ClusteredSensitiveExecutorService.java:28) at com.exalate.replication.in.RequestWorker.run(RequestWorker.java:72) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)