Attachment Sync bug

General Questions
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1

Originally asked by Stephen Abiero on 06 May 2021 (original question)

For the past week, all the issues with attachments are not syncing on the Jira cloud from one Jira instance to another. when we manually resend the issue without the attachment it syncs but when you try the same with an attachment it brings an error. This only started a week ago.

  1. who else could be experiencing the same problem?
  2. what are the possible solutions?

Comments:

Serhiy Onyshchenko commented on 14 May 2021

It seems, that in your case the error was claiming that the destination Exalate’s filesystem was overflown and couldn’t accept any more attachments.

2

Answer by Stephen Abiero on 07 May 2021

Francis Martens (Exalate)i have raised a support ticket since I still get an error while trying to zip the files for support. the ticket number is: EASE-8788

Thanks.

Regards.

3

Answer by Francis Martens (Exalate) on 07 May 2021

Hi Stephen Abiero

Please raise an issue on our support portal - https://support.idalko.com/servicedesk/customer/portal/8

Thanks