Status sync from Zendesk to Jira for few status

[xl8bot]

Originally asked by Shaleen Kukreti on 12 June 2023 (original question)

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Current flow: ZD → Jira. All statuses in ZD need to map with the status in Jira.

Use case: I only want, “Open” and “Solved” statuses from ZD to be mapped to “Open” and “Done” status in Jira, but while doing so, in the rest of the status I am getting errors and the ticket is not syncing.

Please suggest, if that could be possible.

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[xl8bot]

Answer by Syed Majid Hassan on 13 June 2023

Yes, this should be very possible. The trick here is to only allow a status change in Jira when you want it. Something on the lines of the following code snippet (not tested) should do the job:

def statusMap = [
   "open" : "Open",
   "solved" : "Done"
]
def remoteStatusName = replica.status.name
if (remoteStatusName == "open" || remoteStatusName == "solved")
         issue.setStatus(statusMap[remoteStatusName]

Please let me know how it goes.

Thanks

Majid

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[xl8bot]

Answer by Syed Majid Hassan on 14 June 2023

No, in fact I left the bold part out on purpose. This is the default value that the system relies on if it does not find a match in the map you created. I would personally not include it from the initial description you provided, but if you are all set, that is great to hear!

Thanks

Majid

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[xl8bot]

Answer by Shaleen Kukreti on 13 June 2023

Thanks Syed Majid Hassan , it seems working, I believe you forgot to add the bold part in the below code, by using it its working.

Code: issue.setStatus(statusMap[remoteStatusName] ?: remoteStatusName)

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