hey Javier,
Hope your doing good. I really appreciate your help and time
I did try the solution you have provided me
Here below I’m Going to provide to the error
The below error was trigger after the change in code
- Impact: ISSUE
- Local entity: 97704
- Remote entity: TEFGS-5
- Connection: test zendesk_to_Jira
- Error type: Issue Tracker Error
- Error Creation Time: Jun 10, 2025 14:31:17
- Error Detail Message: Custom status is invalid
- Error Stack Trace: zendesknode.services.exception.TicketErrorCollectionException: Custom status is invalid at zendesknode.services.node.client.ZendeskClient.filterResponse(ZendeskClient.scala:1266) at zendesknode.services.node.client.ZendeskClient.$anonfun$updateIssue$5(ZendeskClient.scala:1217) at scala.concurrent.impl.Promise$Transformation.run(Promise.scala:470) at akka.dispatch.BatchingExecutor$AbstractBatch.processBatch(BatchingExecutor.scala:63) at akka.dispatch.BatchingExecutor$BlockableBatch.$anonfun$run$1(BatchingExecutor.scala:100) at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.scala:18) at scala.concurrent.BlockContext$.withBlockContext(BlockContext.scala:94) at akka.dispatch.BatchingExecutor$BlockableBatch.run(BatchingExecutor.scala:100) at akka.dispatch.TaskInvocation.run(AbstractDispatcher.scala:49) at akka.dispatch.ForkJoinExecutorConfigurator$AkkaForkJoinTask.exec(ForkJoinExecutorConfigurator.scala:48) at java.base/java.util.concurrent.ForkJoinTask.doExec(Unknown Source) at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(Unknown Source) at java.base/java.util.concurrent.ForkJoinPool.scan(Unknown Source) at java.base/java.util.concurrent.ForkJoinPool.runWorker(Unknown Source) at java.base/java.util.concurrent.ForkJoinWorkerThread.run(Unknown Source)
- Incoming sync data:
Summary: test 5
1.Entity Key:* TEFGS-5(id: 1103712)
2.Encoded payload:* 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
also I’m providing you the local replica and remote replica
Local Replica:
{
“version”: {
“major”: 1,
“minor”: 14,
“patch”: 0
},
“hubIssue”: {
“statusName”: {
“id”: “open”,
“name”: “open”
},
“voters”: ,
“fixVersions”: ,
“internalMap”: {
“statusName”: {
“id”: “open”,
“name”: “open”
}
},
“priority”: {
“id”: “low”,
“name”: “low”
},
“labels”: ,
“customKeys”: {},
“issueType”: {
“id”: “incident”,
“name”: “incident”
},
“entityProperties”: {},
“components”: ,
“attachments”: ,
“customFields”: {
“GW Category”: {
“id”: 27911742802071,
“name”: “GW Category”,
“uid”: “27911742802071”,
“type”: “OPTION”,
“value”: {
“id”: “27911742802071”,
“value”: “anomaly”
}
},
“Branch/Dept.”: {
“id”: 1500009729141,
“name”: “Branch/Dept.”,
“uid”: “1500009729141”,
“type”: “OPTION”,
“value”: {
“id”: “1500009729141”,
“value”: “branch_actuarial-data_science”
}
},
“Guidewire Number”: {
“id”: 27907735181207,
“name”: “Guidewire Number”,
“uid”: “27907735181207”,
“type”: “STRING”,
“value”: “01236”
},
“Jira Assignee”: {
“id”: 27913186415895,
“name”: “Jira Assignee”,
“uid”: “27913186415895”,
“type”: “STRING”
},
“Line of Business”: {
“id”: 27580743394455,
“name”: “Line of Business”,
“uid”: “27580743394455”,
“type”: “OPTION”,
“value”: {
“id”: “27580743394455”,
“value”: “line_of_business_package”
}
},
“Transaction Type”: {
“id”: 27908768496407,
“name”: “Transaction Type”,
“uid”: “27908768496407”,
“type”: “OPTION”,
“value”: {
“id”: “27908768496407”,
“value”: “bc_transactions”
}
},
“System Error Message”: {
“id”: 27909663503511,
“name”: “System Error Message”,
“uid”: “27909663503511”,
“type”: “TEXT”
},
“Service Work Area”: {
“id”: 27769226286231,
“name”: “Service Work Area”,
“uid”: “27769226286231”,
“type”: “OPTION”,
“value”: {
“id”: “27769226286231”,
“value”: “work_area_billing_center”
}
}
},
“eventTriggerContext”: {},
“description”: “new test on sync status”,
“watchers”: ,
“key”: “97704”,
“summary”: “test 5”,
“comments”: ,
“workLogs”: ,
“affectedVersions”:
},
“issueUrl”: “https://gny.zendesk.com/agent/tickets/97704”
}
Remote Replica:
{
“version”: {
“major”: 1,
“minor”: 14,
“patch”: 0
},
“hubIssue”: {
“statusName”: “Fix in Progress”,
“voters”: ,
“fixVersions”: ,
“internalMap”: {
“statusName”: “Fix in Progress”
},
“priority”: {
“id”: “4”,
“name”: “Low”
},
“labels”: ,
“customKeys”: {},
“issueType”: {
“id”: “10059”,
“name”: “Incident”
},
“entityProperties”: {},
“components”: ,
“attachments”: ,
“customFields”: {
“GW Category”: {
“id”: 10105,
“name”: “GW Category”,
“uid”: “10105”,
“type”: “OPTION”,
“value”: {
“id”: “10347”,
“value”: “Anomaly”
}
},
“Branch or Department”: {
“id”: 10111,
“name”: “Branch or Department”,
“uid”: “10111”,
“type”: “OPTION”,
“value”: {
“id”: “10354”,
“value”: “Actuarial-Data Science”
}
},
“Guidewire Number”: {
“id”: 10106,
“name”: “Guidewire Number”,
“uid”: “10106”,
“type”: “STRING”,
“value”: “01236”
},
“Line of Business”: {
“id”: 10050,
“name”: “Line of Business”,
“uid”: “10050”,
“type”: “OPTION”,
“value”: {
“id”: “10082”,
“value”: “Package”
}
},
“Transaction Type”: {
“id”: 10109,
“name”: “Transaction Type”,
“uid”: “10109”,
“type”: “OPTION”,
“value”: {
“id”: “10340”,
“value”: “BC Transactions”
}
},
“System Error Message”: {
“id”: 10104,
“name”: “System Error Message”,
“uid”: “10104”,
“type”: “TEXT”
},
“Service Work Area”: {
“id”: 10108,
“name”: “Service Work Area”,
“uid”: “10108”,
“type”: “OPTION”,
“value”: {
“id”: “10317”,
“value”: “Billing Center”
}
}
},
“eventTriggerContext”: {},
“description”: “new test on sync status”,
“watchers”: ,
“key”: “TEFGS-5”,
“summary”: “test 5”,
“comments”: ,
“workLogs”: ,
“affectedVersions”:
},
“issueUrl”: “Jira”
}
It shows that the custom status is invalid,
But i have provided the exact values of status on Zendesk and Jira
On zendesk I was only using these 2 field values
