Salesforce's Exalate user license

Hi! I have an integration between Salesforce and Jira. Recently, I am getting a lot of errors when many items need to be synchronised because Salesforce’s reach limit api call per user and application.
This is the error message:

Bad response when getting file with contentDocumentId 069Vv00000E8oafIAB - 503 [{“errorCode”:“REQUEST_LIMIT_EXCEEDED”,“message”:“You have reached the Connect API’s hourly request limit for this user and application. Please try again later.”}]

I tried to change the Salesforce user’s licence to Salesforce Integration, but this was impossible because the Exalate Admin permission set is only for the Salesforce licence.

In summary, Exalate won’t retry to resync if it has this error and many jira issues are witch errors in sync. I need to use a user with more capacity for api’s call but Exalate won’t allow me to use another license type. How could I solve this?

Thanks in advance for your help!

1 Like

Hi @Alexis,

Thank you for reaching out!

To provide the best assistance and help you resolve this as efficiently as possible, we handle this type of request through our support portal. Could you please open a ticket with us here: Exalate Support Portal?

Once the ticket is submitted, our support team will work with you to troubleshoot and resolve the “Request Limit Exceeded” error.

Looking forward to assisting you further!

1 Like

Hi @Javier! I have just created the request in the Exalate Support Portal.
Thank you very much!

1 Like

Hi @Alexis,

Thank you for submitting the support ticket! We’ll start working on resolving the issue right away and keep you updated. :slight_smile: