License error (Dev Azure - JIRA)

Originally asked by Joanna Kwiatek Tokarz on 14 September 2020 (original question)


dev-jira.png (old community)

Hi, we have installed a trial version for testing purposes (connection DEV Azure <->JIRA).
We also configured connection but when trying exalate we got a license error.

The flow is as follow

waiting for remote->in progress->license error->UNDER CLEANUP


Answer by Francis Martens (Exalate) on 14 September 2020

Did you install a trial license on both sides of the connection?


Comments:

Joanna Kwiatek Tokarz commented on 14 September 2020

As far as I know from my dev ops team there were no license details and they used the code. Is it the same thing?

Francis Martens (Exalate) commented on 14 September 2020

Hi Joanna Kwiatek Tokarz

You need to install a license on the Exalate for Azure Devops and one on the Jira.
These are different things.

Can you have it checked - and let us know

Joanna Kwiatek Tokarz commented on 14 September 2020

How can we get a trial license? From what I know my dev ops team doesn’t have it. screen attached. So should I provide my personal email? it will be ok?

Francis Martens (Exalate) commented on 15 September 2020

Hi Joanna Kwiatek Tokarz

It depends on the platform.
On Azure DevOps - head over to the License Details in the Exalate Console, and request an evaluation license there. - Check following documentation

On Jira - head over to the manage apps - and follow the UPM dialog to get an evaluation license

Let me know if it helps

Joanna Kwiatek Tokarz commented on 16 September 2020

We got it and start testing.

Thank you.

Francis Martens (Exalate) commented on 16 September 2020

Nice Joanna Kwiatek Tokarz
Can you mark this as an answer