Originally asked by Patrick Mennecke on 08 March 2021 (original question)
How to map Ci data from ServiceNow to Insight Custon fields in JIRA?
ServiceNow sends the data as display_value
Answer by Francis Martens (Exalate) on 10 March 2021
Hi Patrick Mennecke
Check the blog on setting the insight custom field
https://exalate.com/blog/synchronize-insight-objects/
Of course you need to be able to know what value to set.
assume that you have a field on your replica ‘cmdbentry’, you can then inspect the value by using the debug.error
debug.error("CMDB entry = ${replica.cmdbEntry}")
Probably it will return a map
CMDB entry = [ … “display_value”:“Printer” …]
To extract that value use a get
debug.error("CMDB entry = ${replica.cmdbEntry?.display_value}")
Be sure to use the safe navigator operator to avoid null pointer entries