How to save Configuration Item (CI) from Jira SD in ServiceNow?

[xl8bot]

Originally asked by Andrew on 23 February 2021 (original question)

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Hello Community,

I have following INC payload coming from Jira SD:

“customKeys”: {

“CI”: “abo20001”

},

CI record with above name (“abo20001”) exists on SN side, and I would like to store it on a INC record in SN. My incoming script for it looks as below:

if (replica.customFields.“customKeys”?.CI != null)

{

def remote\_CI \= replica.customFields."customKeys"?.CI

incident.description \= remote\_CI

incident.cmdb\_ci \= nodeHelper.getReference("cmdb\_ci", "cmdb\_ci", replica.customFields."customKeys"?.CI)

}

For test reason, temporary I would like to store “CI” in description and cmdb_ci fields, but none of this works.

Please suggest right solution

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[xl8bot]

Answer by Andrew on 02 March 2021

After analyzing outgoing script from, ServiceNow incoming script has been modified and it works:

incident.cmdb_ci = nodeHelper.getReference(“cmdb_ci”, “name”, replica.“customKeys”?.CI)?.sys_id

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