Originally asked by Dushantha on 09 June 2020 (original question)
This question is about Request Item / catalog task variables in Service now and how we can sync the information on these linked tables to jira issue using exalate ? Variables are not like normal fields. The table that is used is sc_item_option_mtom, which just links sc_req_item and sc_item_option.
Request Item: sc_req_item
Request Item to Variable: sc_item_option_mtom
Variable: sc_item_option
Source: ServiceNow (Cloud)
Answer by Dushantha on 10 June 2020
Thanks, I hope that will work for variables in linked tables.
Answer by Francis Martens (Exalate) on 10 June 2020
Hi Dushantha
Request items have been introduced in version 5.0.17 and support for catalog tasks are currently being tested (version 5.0.18). The release candidate is available on hub.docker (here) when using an on premise deployment of Exalate
If you use an exalate.cloud node, you will have to wait for 5.0.18 to be deployed in the course of the coming days.
Also - we are currently looking into a more generic approach to support any table.
Hope this helps