xl8bot
1
Originally asked by Yael on 21 October 2021 (original question)
I try to sync user field from service now to Jira data center. The fields on both of the side are like user picker.
On service now side the type is “reference”.
I succeed to get the name from service now but it is the full name and not the user name, so Jira not found the user.
can someone help me with that?
xl8bot
2
Answer by Ariel Aguilar on 22 October 2021
Hi Yael,
You may refer to: https://docs.idalko.com/exalate/x/IAAhAg
What have you tried so far?
Kind regards,
Ariel
Comments:
Yael commented on 28 October 2021
Hi, thanks.
I found "nodeHelper.getUserByUsername(``"admin"``)" here:<https://docs.idalko.com/exalate/display/ED/How+to+Synchronize+Custom+Fields> and it is works