Originally asked by Support on 25 August 2022 (original question)
I am syncing from Jira <=> SNOW. I have a field that is not apart of the problem record called club number. It lives in the u_club table. Also on the Jira side, I have a field called Club Number. The goal is if one changes, I want the sync to update one side or the other just as it does the comments. When the sync runs, I can see the (Club Number) values in the Local and Remote Payload, but it never updates the fields in Jira and/or SNOW. Also, for SNOW, since it’s not apart of the Problem record, I am using this : “problem.club_nember = nodeHelper.getReference(“u_club”, “u_club_number”, “club number”)?.sys_id” because its in a different table in SNOW.
Comments:
Support commented on 25 August 2022
Hi,
Can you please enter the string below into a debug.error ?
("$nodeHelper.getReference("u_club", "u_club_number", "club number")?.sys_id")
Feel free to let us know the outcome.
Best regards