Originally asked by Javier Marcos on 17 December 2020 (original question)
We do not want to have mail notification twice (one from JIRA for the original project/ticket and other one from exalated tickets)
Answer by Elyashiv on 01 June 2022
Hi Francis Martens (Exalate),
Is there any update on the documentation regarding this question?
We are syncing local sync, and get 2 notification emails for each comment added to any ticket…
Thanks
Answer by Francis Martens (Exalate) on 18 December 2020
Exalate operations will be triggering issue update events which then trigger notifications.
There is currently no way to distinguish between events generated by user.
You can have a look at notification assistant to provide finer grained notification schemes, or remove the user from the notification scheme
hi, im having this same issue. can someone please share whats the best way to turn off these notification emails for exalated tickets. It is doubling the amount of emails in all the users inboxes
Unfortunately there isn’t a simple way to avoid Jira sending notification when Exalate user does an update.
The limitation comes from Jira it self, since they do not have an option to remove a specific user from the notification scheme, there is an open request for this to be included on Jira cloud, you can follow the request here https://jira.atlassian.com/browse/JRACLOUD-68100
Let me know if this answer your questions.
Best
Kevin