Originally asked by Javier Marcos on 17 December 2020 (original question)
We do not want to have mail notification twice (one from JIRA for the original project/ticket and other one from exalated tickets)
Answer by Elyashiv on 01 June 2022
Hi Francis Martens (Exalate),
Is there any update on the documentation regarding this question?
We are syncing local sync, and get 2 notification emails for each comment added to any ticket…
Thanks
Answer by Francis Martens (Exalate) on 18 December 2020
Exalate operations will be triggering issue update events which then trigger notifications.
There is currently no way to distinguish between events generated by user.
You can have a look at notification assistant to provide finer grained notification schemes, or remove the user from the notification scheme