Emails are not being send out on issues that are being Exalated?

General Questions
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1

Originally asked by Samip K Banker on 03 October 2019 (original question)

Emails are not being send out on issues that are being Exalated?.. we are runing on JIRA 8.4. We are wanting to use “Batching email notifications” email feature. but at this point regular emails are not even send if we disable “Batching email notifications” feature.

When we create the record manually emails are getting triggered via regular method and also “Batching email notifications” mode.

Do we have to do anything special ?

Comments:

Francis Martens (Exalate) commented on 03 October 2019

can you share your exalate support zip, workflow, events and notification scheme - please forward to the support portal. We will try to reproduce

Samip K Banker commented on 03 October 2019

I just did. how to we export out evernts and notification schema?

2

Answer by Francis Martens (Exalate) on 09 October 2019

For those wondering - we found an issue with the Email this Issue addon and we are further investigating - problem not yet resolved but will come back once fully resolved

Comments:

Samip K Banker commented on 11 October 2019

user-3fd1a :

Any update on this ? We are currently blocked going production because of this issue. Thanks in advance.

~Samip

Francis Martens (Exalate) commented on 11 October 2019

Hi Samip,

There is some disconnect here - we are waiting for you to raise an issue at META-INF, and include us in the discussion.