How to transfer inline attachments from zendesk to jira

General Questions
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Originally asked by Francis Martens (Exalate) on 16 April 2020 (original question)

Inline attachments are handled differently on ZenDesk.
Anyway - the issue object is not including inline attachments into the issue.attachments array.

How can these be synnchronized.

2

Answer by Francis Martens (Exalate) on 16 April 2020

Solution

If you look at the content being sent in the comment containing attachments - it contains something like

​ !(https://d3v-francis.zendesk.com/attachments/token/AzEkdy3kmZ8X9MsqzAlG8Aarg/?name=hpalm-jira.png)​

By converting it into something like

!https://d3v-francis.zendesk.com/attachments/token/AzEkdy3kmZ8X9MsqzAlG8Aarg/?name=hpalm-jira.png!

Jira will be able to show the inline attachment.

:warning: Note that works only if the attaachments is accessible under that token. The day that the token is invalidated, the attachmetnt will not be reachable, so this is not really a solution.

Implementation

It is easy to replace the ![](<filename>) into !<filenname>! by using following construct

904×216 16.7 KB

  1. Line 1 uses the mergeComments to iterate over all the comments in the replica and summons the closure to be run.
  2. Line 4 calls the replaceAll groovy string method. For each stringsegment matching the regexp a replacement is created. The replacement contains the necessary code to show the image with a maximum width of 512

Code is available here