Attachment updates from ServiceNow are disrupting Zendesk SLA's. How do I bring attachments sent over from ServiceNow in as Internal comments?

General Questions
,
1

Originally asked by Champ Yarbrough on 15 June 2022 (original question)

2

Answer by Jillani Fazal on 16 June 2022

Hi Champ Yarbrough

Please check this link where the solution is provided in order to sync the attachments as an internal comment in ZD.

Attachment in internal Zendesk comment ? (old community)

Here is another link, which you may find useful:

mapping internal/public attachments from SD to ZD (old community)

Regards,

Jillani