Comments and attachments sync in Zendesk

General Questions
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1

Originally asked by Harold Oconitrillo on 04 July 2023 (original question)

We have the relationship in this connection as follows:

Zendesk ß------à Jira

Type -------------à Type

Subject ----------à Subject

Description ----à Description

Comments ß----à Comments

Attachments ß--à Attachments

So basically we need only the Comments and the Attachments to be transferred back from Jira, so Type, Subject and Description in Zendesk are not altered after the ticket was exalated (as we will do changes in Jira which we do not need transferred back).

2

Answer by Mathieu Lepoutre on 15 September 2023

Hi Harold

Please put the fields that you don’t want to have synced back, in the firstSync codeblock.

Thank you.

Kind regards,
Mathieu Lepoutre

3

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