Error integrating reference field assignment group for new INC from Jira to SN

General Questions
, , ,
1

Originally asked by Andrew on 16 December 2020 (original question)

Hello,

I’ve got following error while sending new INC from Jira to be created in ServicNow:

Script error details: No signature of method: services.node.hubobjects.NodeHelper.getReference() is applicable for argument types: (String, String, com.exalate.basic.domain.hubobject.v1.BasicHubOption) values: [assignment_group, name, com.exalate.basic.domain.hubobject.v1.BasicHubOption@b319ba65] Possible solutions: getReference(java.lang.String, java.lang.String, java.lang.String). Error line: Script30.groovy:28

Outgoing script in Jira is here:

replica.customFields."11410" = issue.customFields."11410"

Incoming rule in SN looks as here:

def remoteAssignmentGroup = replica.customFields."11410"?.value  
incident.assignment_group = nodeHelper.getReference("assignment_group", "name", remoteAssignmentGroup)?.sys_id

and payload from Jira to SN here:

"11410": {
        "id": 11410,
        "name": "Assignment Group",
        "type": "OPTION",
        "value": {
          "id": 11958,
          "sequence": 71,
          "value": "HLC-F-FIS",
          "disabled": false,
          "childOptions": []
        }
2

Answer by Andrew on 15 March 2021

Right configuration:

def remoteAssignmentGroup = replica.customFields."11410"?.value?.value  
incident.assignment_group = nodeHelper.getReference("sys_user_group", "name", remoteAssignmentGroup)?.sys_id
3

Answer by Francis Martens (Exalate) on 16 December 2020

def remoteAssignmentGroup = replica.customFields."11410"?.value

remoteAssignmentGroup is a hubOption (com.exalate.basic.domain.hubobject.v1.BasicHubOption@b319ba65]

You will need to get the value out of it by doing

def remoteAssignmentGroup = replica.customFields."11410"?.value?.value

Give it a try

4

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.