Originally asked by Andrew on 07 January 2021 (original question)
Hello,
Please help how can I capture data coming from Jira to SN on SN side, ex. I have in SN incoming script line:
incident.assignment_group = replica.customFields.“11410”?.value
I would like to know what is value of 11410 field is coming, why it is not saved in SN. I don’t see any error.
I have found methods log.info and debug.errors, but don’t know exactly how to configure them and where
the logs can be viewed.
Answer by Francis Martens (Exalate) on 24 January 2021
Hi Andrew
To capture the value on the ServiceNow side, just add following statement at the beginning of your incoming script
debug.error("On purpose")
Whenever a new message is received, the incoming sync processor will throw an error.
In the error detail, at the bottom, you can inspect the content of the incoming message
An alternative is to retrieve the value you are looking for
debug.error("The value of customField 11410 is ${replica.customFields.11410.properties}")
The properties will provide an insight on the different fields of the customField object