Epic doesn't want to sync from Jira On-Prem to Jira Cloud. 'customfield_10011' cannot be set

General Questions
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Originally asked by Mathieu Lepoutre on 20 June 2022 (original question)

Epic doesn’t want to sync because of this error;

While trying to create an issue of type ‘Epic’ in project ‘MAT’ for remote ‘DEMO-52’, Jira responded with: ; Field Field ‘customfield_10011’ cannot be set. It is not on the appropriate screen, or unknown.: customfield_10011.

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Answer by Mathieu Lepoutre on 20 June 2022

Please refer to following doc: https://docs.idalko.com/exalate/display/ED/Cannot+sync+the+Epic+name+field

If error is still persisting; make a company based project in the destination Jira instead of a team based one.