Or you can log in to the ‘Instance’, open the ‘developer tools’, and in the ‘console’, run this JavaScript snippet.
Note that you will have to insert the URL of your ‘instance’ between the brackets and also delete them after executing the command, you can double check if the STP has been disabled by going to the following request on your browser (new tab):
{URL OF YOUR INSTANCE}/rest/issuehub/4.0/config/feature.syncPriorities
Rest assured that disabling this feature will not impact your Jira or Data in any way. It is an algorithm that prioritises the synchronisation of issues, but the behaviour is not the expected.
At the Cloud i have by incoming Syc set the command Epic.receive()
Only with this commands was the provlem that the epics gets no name for the customfield and there was every time an error message that no Custom field Name can be created.
The sync with new epics works but with Epics which are already created comes the problem that the sync not work and comes to the message like in the first question descriped
Is it nessecary to use Sciptrunner, too or can normaly exalate run the sync from Jira Server to Cloud with an additional PlugIn?
You can try configuring it with the External scripts library. I am sharing two related guides below that you can follow to set it up and see if it works for you.