Duplicate author on comment

[xl8bot]

Originally asked by Christos Katsivas on 04 June 2021 (original question)

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Hi team,

I have an integration between Jira and Zendesk. I would like to cut the comment when it has more than 65535 characters. I have created a script and its works fine but the comment author appears 2 times. How i can fix this?
You can find attached the script and the comment.

//Comments
issue.comments = commentHelper.mergeComments(
issue,
replica,
{ comment ->

if (comment.internal) {
comment.body = "Internal " + "comment from Zendesk: \n" + "[" + comment.author.displayName +
"| mailto:" + comment.author.email + "]" +
" commented: \n" + comment.body
}
else {
comment.body = "Public "+"comment from Zendesk: \n" +
"[" + comment.author.displayName +
"| mailto:" + comment.author.email + "]" +
" commented: \n" +comment.body
}

def maxCommentLength = 65535
def template = "[

{0}

|mailto:

{1}

]" +
" commented: \n" +
"'

{quote'}\n" +
"{2};\n" +
"'{quote'}

\n"
def renderedWithoutBody = java.text.MessageFormat.format(
template,
comment.author.displayName,
comment.author.email,
""
)
def allowedLength = maxCommentLength

renderedWithoutBody.length()

comment.body = java.text.MessageFormat.format(
template,
comment.author.displayName,
comment.author.email,
comment.body.take(allowedLength)
)
comment;
}
)

Thank you.

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Comments:

Francis Martens (Exalate) commented on 04 June 2021

The code is hard to read - can you reformat it?

Christos Katsivas commented on 07 June 2021

Hi Francis,

Yes I confirm. I found the problem and its works fine.

Thank you.

[xl8bot]

Answer by Francis Martens (Exalate) on 05 June 2021

Looking at the image, the comment was ping-ponged.

Comment C on source issue ‘A’ was synced to issue’B’, getting reformatted to C’
Then that comment (C’) was synced back to issue A, being reformatted to C’’

Can you confirm?

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