The entered text is too long

General Questions
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1

We have a Sync error for TSS-6578 that is constantly blocking Exalate with Error Detail Message “Could not add a comment to an an issue with id ‘55,722’:The comment can not be created due to: comment => The entered text is too long. It exceeds the allowed limit of 32767 characters.”

2

In Jira Cloud the default character limit is 32767. When a comment longer than this is encountered during synchronization, Exalate is unable to create it, resulting in a blocking error.

To address this and prevent future sync failures caused by comments exceeding this limit, you can use the script below to truncate comments to a size within the limit.

Incoming sync Jira Cloud

issue.comments = commentHelper.mergeComments(issue, replica, { it.body = it.body.take(32700); it })
3

Hi Javier,

Rather than truncate the comment - potentially missing out vital information, is it possible for Exalate to split up the incoming comment and post each segment as a separate comment?

4

Yes that should be very possible, I recently recommended something similar here:

Please take a quick look and let me know if you need a hand.

Thanks
Majid