Jira Comments are all coming through as one user and not the user who is making the comment

General Questions
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1

Originally asked by Matt Stone on 08 November 2021 (original question)

hen another user in Jira makes a comment in jira, it comes into zendesk as my name not theirs. I attached a screen show, The highlighted name is my name, but I did not make that comment.

This is the outgoing code from Jira we are using:

replica.comments = issue.comments.findAll { !it.internal }

This is the incoming code for zendesk we are using:

issue.comments = commentHelper.mergeComments(issue, replica, {
comment ->
comment.internal = true
comment
}
)

I need comments to show up as the actual user making the comments.

1611×735 55 KB

1592×803 89.8 KB

2

Answer by Ariel Aguilar on 09 November 2021

Can you try on Zendesk incoming:

replica.addedComments.each { it.executor = nodeHelper.getUserByEmail(it.author?.email) }
issue.comments = commentHelper.mergeComments(issue, replica, {
comment ->
comment.internal = true
comment
}
)

Kind regards,

Ariel

Comments:

Matt Stone commented on 09 November 2021

Yes thank you! Thank you for the fast response too!

Matt Stone commented on 09 November 2021

Resolved