Hello
I am syncing comments from Jira to ZD.
In ZD I want them to be internal notes so my help desk rep can use it to compose an official answer for the end-user.
The problem here is that if there is an attachment coming form Jira, it is sent immediately to the end-user because exalate adds a public reply “New attachment received from remote side:…” with the attachment.
I don’t care the attachments being added as separate comments in the ZD ticket, but I want them to be internal notes on ZD so they’re not sent over to the customer.
So far I’ve tried:
- on Jira outgoing script, set the replica comments
internal
property totrue
, was completely ignored in ZD incoming sync - on ZD incoming script, set the comments
internal
property totrue
worked for the comment text, but the attachment was nevertheless added as a separate, public reply
None worked for the attachments.
Does anyone know how to do that?
Thanks