JSD attachment made public on ZD

[xl8bot]

Originally asked by ben friedman on 27 November 2020 (original question)

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Hi,
in the ZD incoming i have these:

issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
issue.comments = commentHelper.mergeComments(issue, replica){it.internal = true}

however, when an attachment is being added in an internal comment on JSD, it goes into a public message on ZD. the text of the comment goes private, but the file, is public.
Please advise how to resolve.

Thanks

Ben

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[xl8bot]

Answer by Juan Grases on 27 November 2020

Hi!

You should find your answer here: Attachment in internal Zendesk comment ? (old community)

Best,

Juan

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